What Buyer Protection covers — and what it does not.

5% of the product subtotal, minimum 300 FCFA. It is calculated from the product subtotal; delivery is shown separately.

Protected payment events, a shared order history, support, and the review of eligible delivery or product problems.

It is not a guarantee of product quality, a reason to pay outside Mbopy, or permission to share a confirmation code before inspection.

The order record and available evidence help Mbopy review what happened and decide what to do next.