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Buyers can browse verified stores, review listings, pay through the protected checkout, track an order, and confirm delivery. Merchants complete verification, create a storefront, add products, keep stock current, and manage orders from the merchant dashboard.

Use the order page for transaction-specific information. Keep the order reference when contacting the merchant or Mbopy support.

• Buyer question: open the relevant order
• Merchant question: open the merchant dashboard
• Policy question: review the linked policy before contacting support

Account access & verification

If you cannot sign in, verify that you are using the email or phone number attached to the account and follow the available recovery flow. Do not create multiple accounts to bypass a verification or safety review.

For a change to identity, business, phone, email, or payout information, Mbopy may request proof before updating security-sensitive fields.

• Never share passwords or one-time codes
• Report an unfamiliar sign-in or profile change immediately
• Keep verification documents current and readable

Placing an order

Review the merchant profile, product condition, variants, availability, price, buyer protection fee, delivery charge, and estimated timing before payment. The checkout total should show all amounts due through Mbopy.

If a product detail is unclear, ask before ordering. Avoid moving payment or confirmation outside the Mbopy flow because that can remove transaction records and protection.

• Use a reachable phone number
• Choose the correct address and variant
• Save the order reference
• Pay only through checkout

Changes & cancellations

Request a change or cancellation as early as possible. A merchant may be able to adjust an order before preparation, but changes are not guaranteed after acceptance, customization, dispatch, or delivery work has started.

When cancellation is approved before fulfilment, Mbopy initiates the applicable refund. Market rules and the Refund Policy determine whether product, buyer protection, and delivery fees are returned.

Delivery problems

If tracking has stopped, the estimated window has passed, or the package cannot be located, contact support with the order reference and the latest known status. Keep your phone available for the merchant or logistics partner.

If the package is damaged, incomplete, or materially different, take clear photos and report the issue before confirming delivery. Keep the packaging until the review is complete.

• Do not share the confirmation code early
• Photograph the package and product
• Describe missing or different items precisely
• Respond to evidence requests promptly

Refunds & disputes

Eligible cases can include cancellation before fulfilment, merchant rejection, inability to fulfil, non-delivery, duplicate payment, or a damaged or materially different item. A change of mind after dispatch may depend on merchant policy and mandatory local consumer law.

Open the request through the order or contact support. Mbopy may ask the buyer, merchant, payment provider, or delivery partner for records before deciding the protected-payment outcome.

• State the outcome requested
• Provide the order reference and timeline
• Attach clear evidence
• Avoid opening a chargeback while an active Mbopy review can still resolve the case

Running a store

A strong storefront uses accurate business details, clear product images, complete descriptions, current prices, live stock, and realistic preparation times. Update every accepted order so buyers can follow progress.

If an item becomes unavailable, tell the buyer and cancel promptly. Repeated inaccurate stock, delayed fulfilment, or misleading listings can affect visibility or account access.

• Check new orders regularly
• Update low stock before accepting orders
• Package products safely
• Keep payout information current

Plans, billing & Boosts

Pehtel is free. Dehdey costs USD 7 per month and is recommended for active stores. Mawdoh costs USD 15 per month for extended use and larger teams. Annual billing costs ten monthly payments.

Subscriptions renew until cancelled. Boosts are separate per-day add-ons. Subscription refunds and Boost credits are limited to the cases explained in the Refund Policy, such as duplicate billing or a paid Boost that never starts because of a confirmed technical failure.

Security & suspicious activity

Mbopy support will not ask for your password, full payment credential, or unused one-time code. Treat urgent requests to pay elsewhere, share a delivery code early, or install unknown software as suspicious.

Report impersonation, counterfeit or unsafe products, account takeover, manipulated reviews, and payment diversion quickly. Include links or references without engaging further with the suspicious account.

• Change compromised credentials
• Capture screenshots
• Review recent orders and payouts
• Contact [email protected]

Contacting support

Email [email protected] with the account contact, relevant order, listing, subscription, or payment reference, a concise timeline, and the resolution requested. Do not send secrets or unnecessary identity documents by ordinary email.

Support hours are Monday to Friday, 8:00–18:00 WAT. Response and resolution times vary with urgency, evidence, payment providers, logistics partners, and market requirements.