Good to know

Before you place an order.

Short answers to the questions that come up before an order.

What is Mbopy?

Mbopy is an app for buying from local shops with fewer scam risks: check the shop, ask questions, pay through a protected order, and follow delivery in one place.

What does Mbopy Protection cost?

5% of the product subtotal, minimum 300 FCFA for eligible orders. The amount is shown before payment.

Why is the seller commission 0%?

0% Mbopy commission on the product price. Withdrawal fees or optional services, if any, are shown separately before commitment.

When should I share the confirmation code?

Only after the package is in your hands and you have checked it. Report a problem before confirmation whenever reasonably possible.

How are delivery problems reviewed?

Mbopy uses the order timeline, handoff proofs, messages, payment records, and the evidence supplied by the relevant parties. The applicable policy determines the outcome.

Is a trust score always shown?

No. A score should appear only when the data and low-volume rules support it. A new store is labelled as new instead of receiving a default score.