The operating guide for trusted local commerce.

Platform model

Mbopy connects buyers with verified independent merchants and gives both sides a shared order workflow. Buyers discover products and stores, pay through a protected checkout, follow fulfilment, and confirm delivery. Merchants publish a professional storefront and manage products, stock, orders, teams, promotions, insights, and payouts.

Mbopy provides the commerce infrastructure and trust controls. Unless a listing says otherwise, the merchant remains the seller of record and is responsible for product quality, accurate information, lawful trade, stock, fulfilment, warranties, and after-sales obligations.

Accounts, verification & roles

A buyer account stores contact information, addresses, orders, delivery confirmations, and support history. A merchant account adds identity or business verification, store details, payout information, catalogue permissions, and team access where the selected plan supports it.

Verification creates accountability but is not a guarantee that every product or transaction will be problem-free. Mbopy may request updated documents, pause sensitive actions, or review an account when information is incomplete, inconsistent, expired, or connected to a security concern.

• Use accurate legal and contact information
• Keep passwords and one-time codes private
• Assign the minimum team access each person needs
• Review payout and delivery details before going live

Buyer order journey

A buyer moves through discovery, checkout, merchant acceptance, preparation, delivery, inspection, and confirmation. The order page is the shared source of truth for status, amount, merchant, delivery details, and support activity.

The buyer should inspect the package before sharing a QR or secret confirmation code. Confirmation records the handoff and can trigger release of the protected funds to the merchant. A problem should therefore be reported before confirmation whenever reasonably possible.

• Review the listing, merchant, total, and delivery terms
• Pay only through the Mbopy checkout
• Track updates from the order page
• Confirm only after receiving and checking the order

Protected payments & buyer fee

The payment methods shown at checkout depend on the buyer market, order, merchant, and payment partners available at that time. Mbopy may hold funds in a protected flow until delivery is confirmed or another valid completion event occurs.

A 10% buyer protection fee is added to the merchant-listed product price at checkout. It supports platform operations, payment protection, transaction records, support, and eligible dispute handling. Delivery charges and other clearly disclosed costs may be added separately.

Merchant workspace

The merchant dashboard centralizes storefront content, catalogue, variants, inventory, orders, fulfilment statuses, teammates, promotions, analytics, and payout records. Available capacity and advanced tools depend on the merchant plan.

Reliable operations begin with accurate listings and stock. Merchants should use current images, explain what is included, disclose material defects or limitations, keep quantities updated, and set realistic preparation and delivery expectations.

Merchant plans & capacity

Pehtel is the free launch plan for one owner, a small catalogue, core order management, secure payouts, and a basic sales view. Dehdey is the recommended growth plan for active stores that need more products, advanced stock alerts, 90-day analytics, campaigns, and a small team. Mawdoh extends catalogue, team, reporting, automation, and operational capacity for higher-volume merchants.

Paid plans are billed monthly unless annual billing is selected. Annual pricing equals ten monthly payments, which gives two months free. Plan limits, included Boost days, and discounts are applied according to the active subscription and may be updated prospectively with notice.

• Pehtel: up to 25 active products and 1 owner
• Dehdey: up to 250 active products and 3 team members
• Mawdoh: up to 1,000 active products and 10 role-based team members

Boost add-ons

Product Boost and Store Boost are optional visibility add-ons, not subscription plans. Product Boost highlights one eligible product for USD 0.35 per day. Store Boost gives an eligible storefront additional placement for USD 0.70 per day.

A Boost purchases eligible placement for a period; it does not guarantee impressions, clicks, orders, revenue, or a specific ranking. A Boost may be paused when a listing, store, payment, or account is under review. Plan discounts are applied before purchase where eligible.

Delivery, disputes & refunds

Delivery may be handled by the merchant or an available logistics partner. The order should record preparation, dispatch, and delivery events. Buyers should keep contact details current; merchants should package safely and communicate delays promptly.

An order can qualify for cancellation or refund when it is cancelled before fulfilment, cannot be fulfilled, is not delivered, or arrives damaged or materially different from the listing. Eligibility, evidence, fee treatment, and timing are defined in the Refund Policy.

Trust, safety & support records

Mbopy combines merchant verification, protected payment events, account monitoring, order statuses, delivery confirmation, and support review. These controls reduce risk but do not remove the need for accurate information and careful account security.

For faster support, provide the account email, order or listing reference, timeline, expected outcome, and relevant screenshots or photos. Never send a password, complete payment credential, one-time login code, or unused delivery confirmation code.

Brands & corporate campaigns

Brands can run official awareness or promotional campaigns without operating as direct merchants. Brand pricing remains custom and is agreed separately based on markets, audience, placement, duration, creative requirements, reporting, and approvals.

A brand campaign is governed by its proposal or agreement in addition to Mbopy platform policies. Contact Mbopy before planning a launch that requires custom inventory, reporting, or multiple markets.